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Privacy Policy

We, Chartered Insurance Solutions Co., Ltd. are committed to protecting the data privacy of our customers. This Data Privacy Policy sets out how we collect, use and protect the personal data we obtain in the course of our business. It applies to personal data an individual provides to us, and subject to laws of Thailand.

1. TYPES OF PERSONAL INFORMATION HELD
Personal information we collect may include:
- Name, gender and date of birth
- Marital and family details
- Contact details such as address, phone number and email address
- Details of employment, income, personal and business financial information including credit card information or bank account for receiving payment
- Medical and health details
- Details of other personal information required for insurance underwriting
- Details of other insurance policy
- Financial and investment products held
- Claims history
- Login details of our website/application
- Responses to our surveys

2. MAIN PURPOSES OF KEEPING PERSONAL INFORMATION
Personal information is held by the Company for:
- To enable us to acquire or renew insurance policies for our customers
- To assess our customers’ ongoing needs for insurance
- To market our products and services to current and potential customers
- To manage claims or potential claims notified by or made against or otherwise involving our customers relating to insurance policies handled by us and to compile claims statistics/history
- To conduct market analysis and research
- To comply with our obligations under the applicable laws, regulations, codes of conduct or guidelines etc. issued by regulatory authorities/bodies in any jurisdiction.

3. TRANSFER OF PERSONAL INFORMATION
Personal information will be kept confidential but may be provided to other parties relating to the purposes as referred to in 2. These other parties commonly include:
- Insurance/Reinsurance companies
- Other intermediaries and other service providers
- Professionals working with us such as adjusters and lawyers
- Our Group companies, employees, agents or contractors
- Any third parties working with us for offering, marketing or providing our products and services to customers
- Any third parties providing services to us in connection with the operation of our business
- Regulatory authorities/government bodies in any jurisdiction pursuant to any laws, regulations, codes of conducts or guidelines etc.

4. USE OF PERSONAL INFORMATION IN DIRECT MARKETING
We may use personal information held by us for direct marketing of our products or services.

5. RETENTION PERIOD
We retain our customers’ personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, or as required by the law or regulation.

6. SECURITY OF PERSONAL DATA
We have implemented reasonable information security control measures to protect personal information. However, even we make our best efforts to ensure data security on our website/application, no data transmission over the internet or security controls can be guaranteed to be 100% secured. If it is found that the interaction with our website/application is no longer secured, the customer can notify us through the “inquiry form” on our “Connect” page.

7. LINKS TO OTHER WEBSITES
Our website/application may contain links to other websites. These links are meant for convenience only. Third party websites operate according to their own terms of use and privacy policies. We have no responsibility or control over such third party websites. Customers should carefully read the privacy statements of each website visited.

8. COOKIES
Cookies are small files which track the movements of individual visitors visiting the website and gather information. We may use cookies to enable our website to remember the visitors and their preferences when they visit our website and enable us to tailor the website to the visitors’ needs. The visitor may refuse the cookie by adjusting the browser settings.

9. CHANGES TO PRIVACY POLICY STATEMENT
We may revise this Privacy Policy Statement at any time by updating this posting.